Policy

Cancellation Policy

Exercise Classes

Window: 2 hours before class start

Cancelled in Time

No penalty: your weekly slot or free class token is preserved.
Your spot becomes available for other members.

Cancelled Late or No-Show

Counts as a late cancellation.
If your plan includes a set number of classes per week, that class still counts against the week.
If the booking was made with a free class token, the token is forfeited.

Also Good to Know

Drop-in classes paid through a payment link are not refunded when you cancel, on time or late. Contact us before the class if you need to move to a different one.

Red Light Bed Sessions

Window: 24 hours before session start

Cancelled in Time

Your credit is returned to your account and can be used to book another session.

Cancelled Late or No-Show

The session credit is forfeited.
We hold the equipment for you, so late cancellations cost the same as the session itself.

Also Good to Know

Your first bed visit (the intro appointment) can't be cancelled online, and the intro payment is non-refundable. Contact us if you need to move it.
If we cancel your intro, your payment carries over: you can re-book your intro without paying again.

Red Light Laser Sessions

Window: 24 hours before session start

Cancelled in Time

Your credit is returned to your account.
You can rebook with any laser technician at a time that works for you.

Cancelled Late or No-Show

The session credit is forfeited.
The technician's time was reserved for you.

Also Good to Know

Sessions covered by a treatment program use no credit, so cancelling one (on time or late) costs you nothing from the program.

Subscriptions

Window: Anytime

What Happens

Subscriptions can be cancelled at any time from your account page.
When you cancel, you keep access until the end of your current billing period. There are no prorated refunds.
Any monthly red light credits included with your plan stay available until the end of that billing period.
Change your mind? Resume the subscription before the period ends from the Stripe Customer Portal.

No-Shows

What Happens

Marked as no-shows. Same effect as a late cancellation: the credit is consumed, or the class still counts against your weekly limit.
Repeated no-shows may result in restricted booking privileges. Contact us if you need to discuss extenuating circumstances.

Questions or exceptions? Contact us at support@lumina-reno.com or via the contact form. We try to be flexible for issues as real life happens! Please just let us know in advance when you can.